Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

You can always contact us for any return question at hello@madplantladies.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
If your item cannot be replaced or exchanged, we can provide a refund using original payment method. Please remember it can take time for your bank or credit card company to process and post the refund too.